About store– BJ Grand Salon & Spa was established in 1975. The store invites you to revitalize, refresh and renew your sense of self. Our professional staff is dedicated to serving guests with energy, enthusiasm, and a level of individual care that transcends their expectations and fosters an enduring relationship. Education is the secret to our success. The professional staff at BJ Grand Salon and Spa is constantly receiving ongoing education, which is how they are able to offer the latest techniques, services, and trends. BJ Grand Salon & Spa offers guests six levels of experience from our “new Talent Salon Stylists” to our “Creative Directors.” Our dedicated professionals are chosen from among the brightest and best in the industry. For more than 40 years, BJ Grand Salon & Spa has led the way in hair design, spa treatments, and other personal care services. Whether you spend the day or simply a few minutes at BJ Grand Salon & Spa, owners John Lorenzini, Gail Lorenzini, and Nick Lorenzini have made your total comfort their first priority.
Google Rating – 4.6 on 174 reviews
Yelp rating – 3.5 on 17 reviews
Our rating – 4.50
Our rating is based on the weighted sample average of all the online web rating platforms. What it means is we give an overall rating for the store after having gone through multiple rating platforms.
Address– 3300 Robbins Rd, Springfield, IL 62704
Phone– (217) 787-7770
Website – https://bjgrandsalon.com/
Facebook page– https://www.facebook.com/BJGrandSalonAndSpa/
Store hours :
Mon • 8:00 AM – 8:00 PM
Tue • 8:00 AM – 8:00 PM
Wed • 8:00 AM – 8:00 PM
Thu • 8:00 AM – 8:00 PM
Fri • 8:00 AM – 8:00 PM
Sat • 8:00 AM – 6:00 PM
Sun • 12:00 PM – 5:00 PM
Selected Google reviews :
This was my very first time visiting Salon, I want to express my full gratitude for the excellent service I have received, I picked deep tissue massage and Dani Renee I was absolutely amazing, highly recommend her to anyone and I noticed this place has many other services that I definitely will explore. Definitely, a very happy customer and will be back for more!!! Thank you for the great service you provide to people.
I’ve had a manicure, a pedicure, and my hair colored in the last few days, and I love it! Wonderful salon atmosphere. Will be making more appointments!
Wonderful atmosphere and friendly staff. HIGHLY recommend Rosa for any hair removal services! She is so friendly and upbeat while making sure you are comfortable. Wouldn’t go to anyone else! Thank you, Rosa
Positive: Cleanliness, Professionalism, Punctuality, Quality
I’ve been going here for years and have never been disappointed, always absolutely love the way my hair looks and feels when I’m done. I love the foil weaving for highlights and low lights
Services: Makeup services, Hair coloring
Saw Erica for a facial this morning. All I can say is it was amazing, she was amazing. I feel great! The massage was so relaxing. If you’ve never experienced this you’re missing out. Go see Erica at BJ Grand Salon West. Oh and Big thanks to my daughter Jessica for the great birthday present. It was perfect!!
Positive: Cleanliness, Professionalism, Quality
I have been looking for stylish comfort with cutting curly/wavy hair. Tareyn was recommended and she hit it out of the park. My curls are bouncy and light. I will continue to make appointments with her. She did a great job!
Positive: Cleanliness, Professionalism, Punctuality, Quality, Value
I have seen Joe Jackson here for years and he has always done amazing. I have never had anyone better. If anyone knows where he went please let me know
I scheduled 3 haircuts and 3 white tea masks for my daughters. They have had the conditioning treatments several times before and they were always put under a heater for a while with the tea mask in their hair. This time, the oldest daughter’s stylist left it in for the requisite time but no heat. The stylists for the youngest 2 washed it out right away in the sink. I asked and they said they didn’t have enough time.
Everyone was polite but I was charged for 2 treatments that we didn’t receive. This isn’t the first time that we were rushed through without getting what we paid for. I asked for credit for the tea masks and was denied. Overall, the cut was good, but I was charged for three expensive services we didn’t receive
Selected Yelp reviews:
I’ve tried 4 different stylists in the past two years with disastrous results.
Today I was fortunate enough to meet the stylist of my dreams. Her name is Kirsta, friendly, knowledgeable, professional only begin to describe how AMAZING she is.
I have curly hair which is difficult to cut and style to meet my high standards. Kirsta tamed my out-of-control mane into the perfect sleek and sophisticated bob. I am in love with my hair again, thank you Kirsta.
I am also impressed with the customer service I received from the supporting staff and the ambiance of the salon.
I look forward to my next appointment. Thank you, gracious ladies, of BJ’s Grand Salon.
Had Balayage done by Taryn at @the West location recently? She is nice and seemed to listen to me however the job was subpar. I felt like she listened but didn’t really process what I was saying. I brought an inspiration picture and she looked at it and said: “that’s great but for less maintenance, this is what we should do”. I didn’t care for the maintenance I just wanted the look on the picture I brought in. The ultimate color was just ok and I had to go back for a color correction.
At the visit for the correction, I again stated I was not happy with the color and again she didn’t even offer to work with me for a long-term plan.
I’m not a stubborn customer and I understand that going lighter can take time but it seemed as though she did not want was not interested in getting me where I wanted to be.
On the flip side, I had a facial with @Brittanie that was FANTASTIC and I consider this to be the redeeming quality of this place.
Amanda M. Saint Cloud, FL 9/9/2017 I’m done with this salon. They charge far too much for the half-ass job they do. My color/highlights have not been right, I’ve had to go somewhere else while on vacation to get it right, my cut was so messed up last time that a stylist from somewhere else fixed it and she had to take almost an inch off in length to make the ends even – totally jagged. And last night I was there, showed them a picture of what I wanted and it looks NOTHING Like it. They changed the coloring system they use without ever mentioning it, so the guy “made up” what he thought would be close and it was nothing like it. So when he went back to make it redder, he got rid of all the highlights he put in. So NOTHING about this is correct! I’m done with this place.
The only reason I’m rating 2 stars is coz the cut turned ok..mind you not Fantabulous…ok. I showed up 10 min earlier to my appointment. The receptionist said she will leave let the stylist know abt my presence. That’s the last piece of communication. I waited a few min, found myself a chair in a corner, plugged in my dying phone, and had to entertain myself, as the stylist Jenna showed me 20 min late to the appointment. I wonder if they will still wait for me if I show 20 min late to the appointment. Noone, not the stylist or the receptionist even attempt to even apologize. When I said I didn’t know what was going on, she said, oh it has been crazy here today…
After the cut Jenna, the stylist decided that my curly hair needs to be flat ironed for a sleek look( I didn’t ask for it).
Then I was charged 71$ for a 45 $ haircut…I was told that she also did a full service flat iron. When I said that I was told that styling came with the service, some other lady interjected to mumble something…then the stylist came back and said that I should be charged as an add-on. And they charge 55$.
I didn’t think a tip was necessary, as it was already a rip-off.