About store– Utah’s #1 Rated Microblading Brow Specialist! Health inspected & insured facility. 3 years of microblading experience! Established in 2011. The business started in 2011 as a makeup & photography studio. After we added micro-blading as a new service the studio quickly evolved & micro blading has become our #1 service for the last 3 years!
Google Rating – 4 on 4 reviews
Yelp rating – 3.5 on 5 reviews
Our rating – 3.72
Our rating is based on the weighted sample average of all the online web rating platforms. What it means is we give an overall rating for the store after having gone through multiple rating platforms.
Address– 563 State St, Orem, UT 84058, United States
Phone– +1 801-687-5474
Website – No website
Facebook page– https://www.facebook.com/pacestudiosbeautybar/
Store hours :
Mon Closed
Tue
10:00 AM – 7:00 PM
Wed Closed
Thu
10:00 AM – 7:00 PM
Fri Closed
Sat Closed
Sun Closed
Selected Google reviews :
Local Guide·
I’ve been going to Natassia since she opened. I’m picky, I’m a designer and she did a fabulous job! I go every 6 months or so to get my eyebrows Microbladed. I drive from Slc to go to her. I love them every time, I get a ton of compliments too! They look so natural. One thing – it hurts while the lydicane is numbing, but it’s still worth it.
Charlotte Hancey
4 years ago
I’ve been wanting to get my brows microbladed for months and did a lot of research. Or so I thought. I choose Pace Studios because they seemed reputable. I mean, they have 11,000 followers on Instagram! They must be amazing right? I made an appointment with them and chose “master artist” because I wanted the best of the best. I went in for my appointment and met with Shiri who was the master artist I was scheduled with. We looked through some pictures and I showed her what I liked and didn’t like then she went over the procedure with me. By the end of my procedure she already had someone waiting for her next appointment. This is where things went south because she got in a hurry. She was still working on me but talking to the girl waiting saying that she was sorry and that she would be with her soon. By the time it was over, I was pretty shaky from the pain but when I looked at my brows they looked pretty good. She told me that imperfections would be fixed when I came back for my six week touch up. She was in such a hurry towards the end that when I needed to pay, she asked the girl shadowing her (training) to help me and was frustrated when the girl did not know how to.
Later that night, I took a really good look and I noticed that they were not symmetrical. The tail of one brow was noticeably higher and thinner than the other. The fronts (middle) were also two different shapes. The more I inspected, the more I realized that I came home with two completely different eyebrows. I was devastated. The next day I sent a text to Shiri and told her my concerns. At first she was defensive but nice about it and said that any imperfections could be fixed and not to worry. She said she would look at the pictures that she took and then later wrote me back and said that she could see that they were not symmetrical. She admitted that they were not the same but that she could fix them.
I decided to reach out to my original first choice because I wanted another professional opinion so that I could be assured that this was normal and that everything would be OK. She told me that there is NEVER an excuse for asymmetrical brows. Ever. She said that not having the perfect shape or color is normal (for the first appointment) but that the brows should look the same. She told me to get it off of my face as soon as possible then gave me some tips on how to make the pigment lift. In the meantime, I made an appointment with her to get them fixed but have to wait 6 weeks. At this point, how could I possibly go back to Pace? It was not worth the risk to have them fix my brows.
I sent a text to Shiri and told her that I would not be coming back for the touchup and that I would appreciate a refund. She explained to me that I signed a waiver and that they didn’t do refunds. I knew that I had signed it but thought I deserved one in this case and because even SHE had admitted fault. Then the owner of the salon, Reno Pace, called and left a voicemail asking what happened and wanted to resolve the matter. I sent him an email with all of the pictures and he said that his wife would fix them for me if I did not want Shiri to do it. I told him that I did not want to go back to their studio if that was the kind of work that they produced. Then Reno said that he would give me a 50% refund if I would sign a nondisclosure from his lawyer. He wanted me to agree to the nondisclosure agreement before I even saw it though! I told him that I would not agree to anything until I read it. I never got a reply and I haven’t heard from them since. Maybe Shiri had a bad day. Maybe she has a lot of happy clients. However, when you are charging someone hundreds of dollars to tattoo their face, you can’t have a bad day. You can never be in a hurry. In the end, it’s not about the shape of my brows, it’s about the fact that I have two completely different brows on my face.
Selected Yelp reviews:
Megan P.
American Fork, UT
11/2/2016
I’ve always had sparse brows and, because I didn’t really have a shape to follow, had a hard time applying makeup (and having it actually look good). I went to Natassia to have my eyebrows microbladed and was so incredibly happy with the whole experience. Natassia was so friendly, happily answered any questions I had, and now I’ve got great brows! I would highly recommend Natassia to anyone thinking about getting their eyebrows microbladed!
Monica V.
7/7/2016
Updated review
***Yelp does not pay anyone to write reviews, nor have I ever been paid or even asked to remove a review. This is simply a website I use as a hobby to share my honest opinions. Natassia was dishonest in her out of line response, and is not someone I will ever do business with in the future. ***
I’ve been interested in microblading for a very long time, and when I saw a Groupon deal being offered, I decided to do it. The normal price is around $450, but I got a 50% discount. If I had paid full price, I would have rated this place with fewer stars.
The results I have are uneven and patchy. I suppose my eyebrows look slightly fuller and defined than before, but not in an ideal way. I still need to apply eyebrow makeup which I had hoped I wouldn’t need after getting this procedure done. She told me since I have different growth patterns, they are going to look different. I wanted my eyebrows to look more like sisters, not distant cousins lol.
The service itself was extremely painful and not long lasting. Natassia provided me with very little after care instructions after my initial visit, and none at all after my touch up. She only used a light numbing cream during the first visit and didn’t offer it during my touch up.
Her work looks good immediately after, but be aware that it’s very temporary.
Charlotte H.
3/29/2017
1 photo
I’ve been wanting to get my brows microblade for months and did a lot of research. Or so I thought. I choose Pace Studios because they seemed reputable. I mean, they have 11,000 followers on Instagram! They must be amazing right? As I looked through the photos on their Instagram account, I liked *most* of their work and I figured I could just tell them which ones I liked didn’t like, and that they would give me what I wanted. I made an appointment with them and chose “master artist” because I wanted the best of the best. I went in for my appointment and met with Shiri who was the master artist I was scheduled with. We looked through some pictures and I showed her what I liked and didn’t like then she went over the procedure with me. By the end of my procedure, she already had someone waiting for her next appointment. This is where things went south because she got in a hurry. She was still working on me but talking to the girl waiting saying that she was sorry and that she would be with her soon. By the time it was over, I was pretty shaky from the pain but when I looked at my brows they looked pretty good. She assured me that they were going to look really dark and red around the edges but that was normal. She also told me that any imperfections would be fixed when I came back for my six-week touch up. She was in such a hurry towards the end that when I needed to pay, she asked the girl shadowing her (training) to help me and was frustrated when the girl did not know how to.
Later that night, I took a really good look and I noticed that they were not symmetrical. The tail of one brow was noticeably higher and thinner than the other. The fronts (middle) were also two different shapes. The more I inspected, the more I realized that I came home with two completely different eyebrows. I was devastated. The next day I sent a text to Shiri and told her my concerns. At first she was defensive but nice about it and said that any imperfections could be fixed and not to worry. She said she would look at the pictures that she took and then later wrote me back and said that she could see that they were not symmetrical. She admitted that they were not the same but that she could fix them.
I decided to reach out to my original first choice because I wanted another professional opinion so that I could be assured that this was normal and that everything would be OK. She told me that there is NEVER an excuse for asymmetrical brows. Ever. She said that not having the perfect shape or color is normal (for the first appointment) but that the brows should look the same. She told me to get it off of my face as soon as possible then gave me some tips on how to make the pigment lift. In the meantime, I made an appointment with her to get them fixed but have to wait 6 weeks. At this point, how could I possibly go back to Pace? It was not worth the risk to have them fix my brows.
I sent a text to Shiri and told her that I would not be coming back for the touchup and that I would appreciate a refund. She explained to me that I signed a waiver and that they didn’t do refunds. I knew that I had signed it but thought I deserved one in this case and because even SHE had admitted fault. This is when the owner of the salon, Reno Pace, got involved. He had left a voicemail asking what happened and wanted to resolve the matter. I sent him an email with all of the pictures so that he could know where I was coming from before we talked. He said that his wife who is also a master artist would fix them for me if I did not want Shiri to fix them. I told him that I did not want to go back to their studio if that was the kind of work that they produced. I told him that I would not write a public review if they would give me a refund. I wasn’t threatening about it, I was just trying to resolve this in the nicest way I could. Then Reno said that he would give me a 50% refund if I would sign a nondisclosure from his lawyer. He wanted me to agree to the nondisclosure agreement before I even saw it though! I told him that I would not agree to anything until I read it. I never got a reply and I haven’t heard from them since.
I hate giving bad reviews but I feel like I have to share this experience so that no one else makes the same mistakes that I did. This is a 100% completely honest review. I’m not sharing this to be vindictive.
Maybe Shiri had a bad day. Maybe she has a lot of happy clients. However, when you are charging someone hundreds of dollars to tattoo their face, you can’t have a bad day. You can never be in a hurry. In the end, it’s not about the shape of my brows, it’s about the fact that I have two completely different brows on my face right now.